Terms and conditions of the service

1. Object

The terms used in these general conditions of sale apply to all products referred to in article 2, sold by the company Sabores Srls with e-commerce site www.saboresdispagna.com registered office in Ravenna (RA), Via Faentina, 121 and VAT number 02587960390 and registered with the Ravenna Chamber of Commerce, REA RA – 215184

For any information regarding orders, shipments and, more generally, purchases, you can contact  at the following email address info@saboressrls.com

These conditions prevail over any previous written or verbal agreement between the Parties, and are read and accepted by the purchaser.

Any purchase and payment order addressed to the company Sabores srls implies acceptance, without reserve, of these general conditions of sale, the contract is considered concluded upon acceptance of the order by the company Sabores srls

In compliance with the laws in force regarding the purchase of wines and spirits and in consideration of its commercial policy, Sabores srls reserves the right not to process orders from subjects other than the "consumer" in accordance with its commercial policy and in respect the age limits established by law both for the purchase and for the delivery of wine and spirits.

Sabores srls does not sell wine and spirits to people under 18 years of age. Through the use of our site www.saboresdispagna.it You guarantee that you are over 18 years of age and that the person who will receive the shipment from Sabores srls will also be over 18 years of age.

2. Product features

These conditions of sale have as their object  third-party branded food and beverage products.

The products presented in the brochures and catalogs are exclusively promotional and illustrative and are only indicative.

The professional products sold through these general conditions are for the exclusive use of the Consumer.

3. Terms of purchase

Conditions applicable to each individual order will be those displayed on the Site at the time of the order. Any new conditions will be effective from the moment of publication on the Site and will apply only to sales concluded subsequently.

The Site is dedicated to retail sales, as such it is intended for the exclusive use of the category of Consumers.

In order to make purchases through the Site, the Consumer must be of legal age (18 years) and have the ability to act, which the Consumer declares to possess.

The Customer, by sending the confirmation of his purchase order, unconditionally accepts and undertakes to observe the general and payment conditions transcribed below in his relations with Sabores srls, declaring that he has read and accepted all the indications you provide.

These purchase conditions must be examined online by customers visiting the site www.saboresdispagna.com before they confirm their purchases. The forwarding of the order confirmation therefore implies full knowledge of these purchase conditions and their full acceptance.

Before confirming the purchase, the customer will be given a summary of the unit cost of each selected product, the total cost in the event of the purchase of several products and the transport costs.

By confirming the purchase, upon completion of the transaction, the Customer will receive an e-mail message containing the number, date and total amount of his order.

Any communication from the Consumer connected and/or related to the purchase of the Products, including any reports, complaints, requests concerning the purchase and/or delivery of the Products, the exercise of the right of withdrawal, etc; it must be sent to the seller at the addresses and in the manner indicated on the site and to the e-mail address info@saboressrls.com

The provisions of article 8 will not apply to the non-consumer customer and this person undertakes to resell the products exclusively in his own commercial establishment and not to use the e-commerce sales channel directly and/or indirectly through platforms and/or or third party sites. To customers who are not considered consumers, these general conditions of sale will apply with the exception of the exclusive regulation of consumers as well as the regulatory provisions referred to in Legislative Decree no. 198 of 2021.

4. Changes and cancellation of the order

The Seller reserves the right to modify these general conditions of sale at any time, at its discretion, without the need to provide any notice to users of the Site. Any changes made will be effective from the date of publication on the Site and will apply only to sales completed as of that date.

The prices, the Products for sale on the Site and/or their characteristics are subject to change without notice. Before sending the purchase order, the Consumer is invited to check the final sale price.

The Site can be accessed from all over the world. However, the Products available on the Site can only be purchased by users who request delivery to one of the States indicated on the Site.

Sabores srls will not be responsible for the unavailability of one or more products.

In such an eventuality, Sabores srls undertakes to act according to the instructions provided by the customer (choice to replace the product with a similar one or to eliminate it from the order).

For reasons due to the availability of the products, there may be a discrepancy between the amount of the Products ordered and that of the Products delivered. If the amount of the Products delivered is less than that of the Products ordered, Sabores srls undertakes to reduce the amount to be paid on delivery or to open a credit to the customer, which can be used for subsequent purchases. Sabores Srls undertakes to promptly notify the customer of any unforeseeable out-of-stocks due to excess demand or other causes.

5. Customer obligations

The Customer declares and guarantees: (I) to be a consumer in accordance with the provisions of art. 3 of the Consumer Code; (II) to be of age; (III) that the data provided by the same for the execution of the Contract are correct and truthful.

6 . How to purchase the Products

Purchases of the available products, as illustrated and described online in the relative technical data sheets, are made by the customer at the indicated price in force, inclusive of VAT, to be confirmed at the time of placing the order, increased by shipping costs and in any case displayed at the time of purchase. Functions and characteristics described in the technical sheets are provided by the manufacturer. Sabores Srls declines all responsibility for any changes or inaccuracies. The photos used for the product sheets, while reflecting the main characteristics, may differ in color or in some detail.

The purchase order sent by the Consumer to the Seller through the Site has the value of a contractual proposal and is governed by these general conditions of sale, which form an integral part of the order itself and which the Consumer, by sending the order to the Seller , is required to accept in full and without reservation.

Before proceeding with the purchase of the Products, by sending the purchase order, the Consumer will be asked to carefully read these general conditions of sale and the information on the right of withdrawal.

The Consumer's purchase order is accepted by the Seller by sending the Consumer a confirmation e-mail to the e-mail address he declared to the Seller at the time of purchase on the Site or when sending the order. of the order itself, which will contain the summary of the order placed and the description of the characteristics of the Product ordered.

Each contract for the purchase of the Products is considered concluded when the Consumer receives the order confirmation from the Seller by e-mail.

7. Delivery of goods and acceptance

The order sent by the Customer will be binding for Sabores srls only if the entire order procedure has been completed regularly and correctly without any highlighting of error messages from the Site. www. saboresdispagna.com will not include products not expressly requested by the customer in the shopping cart.

The Seller undertakes to do everything within its power in order to respect the delivery times indicated on the Site and, in any case, to carry out the delivery within a maximum time of 30 days starting from the day following that in which the Consumer has transmitted. In the event of non-execution of the order by the Seller, due to the unavailability, even temporary, of the Product, the Seller will provide written notice to the Consumer and will refund any sums already paid by the Consumer for the payment of the Product or will ask for confirmation to replace the product with another available product.

The shipment of the Products ordered by the Consumer will take place in the manner selected by the Consumer, among those available and indicated on the Site at the time the order is sent.

If the packaging or casing of the products ordered by the Consumer should arrive at its destination clearly damaged, the Consumer is invited to refuse delivery by the carrier/shipper or to accept delivery "subject to" specifying on the delivery document the type of corruption detected.

8. Prices, taxes and fees

The price of the Products is that indicated on the Site at the time the Consumer sends the order. Prices include standard packaging costs, VAT (if applicable), while they do not include shipping costs which are calculated before the order confirmation sent by the Seller to the Consumer and which the Consumer undertakes to pay to the Seller in addition at the price indicated on the Site.

The Consumer must pay the Seller the total price, as indicated in the order and in the order confirmation sent by e-mail from the Seller to the Consumer.

If the Products are to be delivered to a country outside the European Union, the total price indicated in the order and confirmed in the order confirmation, inclusive of indirect taxes (if applicable) and net of any customs duties and any other sales tax, which the Consumer hereby undertakes to pay, if due, in addition to the price indicated in the order and confirmed in the order confirmation, in accordance with the provisions of the law of the country in which the products will be delivered . The Consumer is invited to inquire with the competent bodies of his country of residence or destination of the products, in order to obtain information on any duties or taxes applied in his country of residence or destination of the products.

Any additional costs, charges, taxes and/or duties that a given country may apply, for whatever reason, to the Products ordered on the basis of these general conditions of sale are the exclusive responsibility of the Consumer. The Consumer declares that the lack of knowledge of the costs, charges, duties, taxes and/or taxes referred to above at the time of sending an order to the Seller, cannot constitute grounds for termination of this contract and that it will not be able to charge the aforementioned charges to the Seller in any way.

9. Right of withdrawal

The Customer's rights are protected by Legislative Decree 185/99 and subsequent amendments

The Customer therefore has the right to withdraw from the contract, even partially, without explanation and without additional costs, provided that the withdrawal is communicated by registered letter with return receipt to Sabores srls – Via Faentina 122, 48123 Ravenna (RA), within 14 days from the day of receipt of the products. The communication can be anticipated, within the same by e-mail (at the address info@saboressrls.com  provided it is confirmed by registered letter with return receipt within the following 48 hours. This communication must specify the intention to withdraw from the purchase and the product or products for which it intends to exercise the right of withdrawal, attaching a copy of the invoice. The Customer must then return the product at his own expense by sending it to Via Zotti 20 47122 Forli (FC).

If the withdrawal has been exercised in accordance with the methods described, Sabores srls will refund the amount paid for the purchase of the product in the shortest possible time and in any case within 30 days from the date on which Sabores srls became aware of the exercise of the right of withdrawal by the Customer, on condition that he has received the intact goods by the aforementioned deadline. The refunded amount will be net of delivery costs.

The right of withdrawal is not permitted in the case of:

• purchase of sealed packaged products, opened by the Customer;
• made-to-measure or personalized goods;
• goods which by their nature cannot be returned or are liable to deteriorate or expire rapidly.

10. Complaints

We do not accept unauthorized returns that have not been previously agreed. We do not accept returns of sealed packaged products, opened by the Customer.

If the breakage or lack of a product is ascertained, or the presence of an article that does not comply with the customer's requests, the Customer has the right to request the delivery or replenishment of the missing product or in lack of conformity or the credit on the subsequent expense of the amount equal to the value of the product or products in dispute. Communications of the aforementioned anomalies must be made, within 3 days from the delivery date, to the addresses indicated in these General Conditions. The costs for replacing the Product are borne by Sabores srls

Any liability of Sabores srls regarding the bad condition of the products due to inadequate conservation after the time of delivery is excluded.

11. Promotions, Offers.

Promotions cannot be combined.

Promotional products can be delivered in promotional packs, different from those published on the site. The offer of any free products is valid while stocks last.

No replacement or return is possible in relation to any products received as a gift by the Customer.

12. Data Processing

The parties mutually guarantee that customer data will be processed in compliance with the provisions of Legislative Decree 196/2003, as amended by Legislative Decree no. 101/2018, and of the European Regulation 679/2016 ("GDPR").

Personal data will be included in the manual and electronic archives of the respective parties and will be processed for administrative, legal and fiscal purposes, connected to the activities of the parties, without distinction and will not be communicated between the parties.

The contact data, exchanged or mutually acquired by the Parties on the occasion of the stipulation and execution of the Contract (hereinafter the "Contact Information"), will be processed by them in full compliance with the principles and rules contained in the European Regulation 679/2016.

The parties are authorized to use their names and image in order to carry out all the activities necessary for the execution of this agreement.

Applicable law

This contract is understood to be concluded in Italy and is governed by Italian law. Although not expressly mentioned, Legislative Decree no. will apply. 198 of 2021 and the rules of the civil code.